Frequently Asked Questions
1. On cards and their personalization
We have two options tailored to your needs:
Customization: You send us your own image, illustration, or idea, and our team conceptualizes and designs the menu from scratch.
Exclusive catalog: Pre-designed creations made by us, ready for you to choose from.
There's no need to send anything. We produce and create every card entirely from scratch.
Our main specialties are One Piece and Riftbound, although we also regularly work with Pokémon and Magic: The Gathering (MTG). In addition, we accept custom orders for other TCGs (like Yu-Gi-Oh!) and are constantly expanding to incorporate upcoming releases such as the new Naruto TCG, among others.
Yes. As it is a private print for personal use, you can send us any image or illustration you wish to have printed on your card.
We offer a premium finish with a quality standard equal to or higher than that of the original cards. We have three different finishes:
Matte: Smooth, anti-glare texture and visual elegance.
Foil: Bright and reflective to stand out on the table.
Premium: An advanced combination that merges matte and foil areas with reliefs, tactile patterns, and high-end finishes.
2. Legal use and tournaments
They are not permitted in official high-level organized play, and we discourage their use in such environments. However, their acceptance in local or exhibition events depends on the organizer's or store's guidelines.
Our cards maintain a quality standard very close to that of the original ones in terms of weight and density. However, our goal is not to create exact replicas, but to offer unique, high-quality custom pieces.
3. Orders, lead times, and shipping
The timeframe varies depending on the complexity of the design. We maintain transparent communication regarding the status of your order at all times. The estimated time is 1 to 5 business days for production, plus 1 to 7 days for shipping.
Yes, we ship worldwide. You can check the exact shipping cost by selecting your location during checkout.
Certainly. You will receive a digital proof of the design before production or, in the case of catalog designs, detailed images of the final product.
You have 30 days to make a return. The product must be in perfect condition, and return shipping costs are the responsibility of the buyer.
Can't find your answer?
Write to us directly and we'll get back to you as soon as possible.